Privacy Policy

When you place an order or interact with our store, we may collect the following information:

· **Personal information**: Your name, phone number, and delivery address.

· **Order information**: Products purchased, quantities, and order value.

· **Payment information**: If paying online, we collect a payment screenshot. We do not store any card numbers or banking credentials.

· **Usage data**: Basic analytics like pages visited (used only to improve the shopping experience).

We use the information we collect to:

· Process and fulfil your orders.

· Contact you about your order status via WhatsApp or phone.

· Handle returns, refunds, and customer support requests.

· Improve our products and services. We will never sell or rent your personal information to third parties.

Our website uses cookies to:

· Remember your cart items between sessions.

· Provide a seamless shopping experience.

· Understand how visitors use our site (via anonymised analytics). You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

For online bank transfers, you upload a payment screenshot as proof of payment. This image is stored securely and shared only with our store team to verify your payment. We do not process credit or debit card payments directly. All bank-to-bank transfers are handled outside our platform.

We may share your data with the following trusted third parties:

· **Delivery couriers**: To fulfil your delivery, we share your name, phone number, and address.

· **Cloud storage (AWS S3)**: Your uploaded payment screenshots are stored securely. All third parties are required to handle your data securely and only for the stated purpose.

We retain your order and personal data for a period of up to 2 years for record-keeping and customer support purposes. You may request deletion of your data by contacting us directly.

You have the right to:

· Request access to the personal data we hold about you.

· Request correction of inaccurate data.

· Request deletion of your data (subject to legal requirements).

· Withdraw consent for marketing at any time. To exercise any of these rights, please contact us via WhatsApp or phone.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us via WhatsApp, phone, or visit our store.